‘Boring, boring, boring…

If you only read three things on this page, let them be:

1. 1. Mr. Tappy is a tiny business set up by me, Nick. with good intentions – to help people do their job better and make better products as a result.
   2. I’m designer, production manager, call centre, support person, and even skateboard down the road to drop your Mr Tappy at the courier despatch place. So you’re dealing with me. A person.
   3. If anything should not be as you’d hoped, email me nick@mrtappy.com and I’ll do my best to make things better for you, because that’s what I set out to do in the first place.

Quality of product
We’re proud to ship a quality product. Mr. Tappy is made in small batches to a high standard. Any blemishes on the product are a result of the production process and should be considered cosmetic. These will not impact the function of the product.

Camera compatibility
We do our best to check Mr. Tappy works on the various operating systems out there, but when the big boys change their stuff, it could mean our stuff doesn’t play with theirs. If Microsoft or Mac change their mind on whether their next version of OS will support the camera, it’s not something we have a say in. We’ll sell you the camera in good faith, but can’t take responsibility for these issues. We’ll do out best to suggest fixes and workarounds though.

Viewer compatibility
Mr. Tappy’s viewer is a FREE product, there for anyone – Mr. Tappy customer or not – to use. It’s not guaranteed to work on every computer.
I’ve done my best to make that clear, and suggest you test drive it first before doing anything which is critical to your business / project.

Returns policy
We are unable to offer refunds due to a change of mind or circumstance, including delays caused by shipping, customs, duty, import restrictions etc. 

We do offer a refund if your Mr. Tappy product is faulty on the following conditions; In the first instance, contact us to explain the fault – If we are unable to rectify it, you may return the product at your expense using a tracked courier service no later than 10 working days after you receive it.
We will refund you the purchase price minus shipping once we receive the goods.

Liability
We take no responsibility for costs or damages incurred through use of our product. This includes but is not limited to personal injury or damage to equipment or any form of commercial impact to the purchaser or third parties involved where the product is used.

Stock Availability
While we aim to always have stock available, this isn’t always possible.
If we are out of stock, we publish an approximate next shipping date on the ‘shop’ page. If in doubt, or you have an urgent need for a Mr. Tappy, email us at nick@mrtappy.com if you wish to check stock availability before you order.

Payments Security
We use the world class PayPal payment processing service. Please refer to PayPal for details of the security protections and policies this service provides shoppers.

Meeting your deadline
If you have a specific need for Mr. Tappy on a specific date and it’s less than 10 working days away, please let me know. I may  suggest using an expedited shipping service (additional fee) or finding an alternative method of achieving your goal… or crossing our fingers he arrives on time. 

Shipping & Despatch
We use a ‘4-6 business day’ courier service. This is not a guaranteed time frame, but a fairly reliable guideline.
Having said that, it’s rare for Mr. Tappy to take longer than 10 days to the USA or Europe.
Countries in Asia, South America, Middle East almost always take longer than USA/Europe.
The parcel will be tracked and a signature is required on delivery.
We may not despatch on the day of purchase but if we’re in stock, it will be despatched the same or next working day.
If you need your Mr. Tappy in a hurry, expedited shipping can be arranged for an additional $35USD. To arrange this, once you’ve placed your order, contact nick@mrtappy.com and I’ll send a PayPal request.

Be there or be square
We use a ‘signed for’ international courier service. this means somebody needs to be at the shipping address, during working hours, to sign for the item when it is delivered. If the courier calls and you’re not there, they will leave a card for you to make other arrangements. These arrangements, collection from depots or subsequent deliveries are your responsibility.

Customs & Duty
Please note that we take no responsibility for the payment of customs duties, import and other such taxes or levies as the freighted product may attract. Payment of such fees remains the responsibility of the purchaser.
Please be aware that some countries’ customs officials may hold purchases until these taxes and/or duties are paid and this may cause delays to delivery.

Pricing
All prices relating to products for sale on this website are subject to change. Yep – Exchange rates, materials costs etc. have a habit of going up and down.

Privacy policy
We respect your privacy. We won’t sell or distribute customer contact information unless otherwise required as a matter of law. Mr. Tappy may collect, retain and update personal information provided by you, in order to allocate customer loyalty benefits. In accordance with the Privacy Act 1993, you have the right to access, and to request correction or removal of any of your personal information. If you have any concerns about your privacy, please be in touch. For our full Privacy Policy follow this link.

Terminology
Mr. Tappy is a trading name for Bowmast consulting Limited. The terms “Mr. Tappy” or “our” or “us” or “we” refer to Bowmast Consulting Limited, the owner of this website and vendor of products available from this site.
We are a New Zealand based registered company.